Portfolio
A curated selection of projects showcasing my instructional design and learning solutions. Each project reflects a focus on creativity, clarity, and learner-centered design.
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Handling Difficult Customer Interactions
Blended Learning: eLearning, Job Aid, Facilitator Guide
Case study demonstrating my end-to-end design process using ADDIE to solve a real business challenge: reducing guest escalations with a blended learning solution.
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The Credit Chronicles: Character
Instructional Video: Character-Based Explainer
A storytelling video from The Credit Chronicles series focusing on the “Character” component of the 4 Cs of Credit. Highlights applicant stability through factors such as job time, career field, and residence time.
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Genesis New Hire Training Program
ILT: PowerPoint
Designed to transition agents to concierge-level service, emphasizing polish, and proactive problem-solving aligned with the Genesis brand.
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Introduction to the 4 Cs of Credit
Blended Learning: ILT + eLearning
This blended program introduces credit fundamentals through interactive eLearning and facilitator-led sessions.
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Instructional Design Basics
eLearning: Articulate Rise
An interactive course introducing foundational instructional design principles through scenarios, application, and knowledge checks.
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Genesis NH Training: Participant Guide
Adobe Acrobat Pro
A structured resource supporting the Genesis training program, with notes space and key takeaways to reinforce learning.
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Introduction to the 4 Cs of Credit
eLearning: Articulate Rise
This lesson builds a framework for evaluating credit decisions through the 4 Cs, using system screenshots, scenarios, and activities for real-world application.
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Post Funding Terminology
Microlearning: Articulate Rise
A short, interactive course introducing essential Post-Funding terms to boost accuracy, speed, and confidence when handling dealer interactions.